Returns policy

Returns Policy

1. Returns Eligibility

Due to the delicate and unique nature of antique clocks:
✔ Accepted Returns:

• Damage during transit (email photos within 48 hours).

• Major discrepancy from the listing (e.g., incorrect era or parts).
  ✖ Not Accepted:

• Change of mind.

2. Return Process

1. Contact Us: Email lixusvintage@proton.me or on our contact page within 14 days of delivery with:

   • Order number + clear photos of the issue.

2. Authorization: We’ll approve returns for eligible cases.

3. Repackaging: Use the original packaging materials. Improperly packed returns will be rejected.

3. Refunds

• Damaged Items: Full refund or replacement (your choice).

• Approved Returns: Refund processed within 5 business days of receipt.