Shipping & Returns Policy
Shipping Policy
1. Free Worldwide Shipping
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All orders include free shipping, no additional costs.
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Processing Time: Orders are carefully packed and shipped within 5 business days (excluding weekends/holidays).
2. Premium Packaging
Every antique clock is secured with:
✅ Triple-layer boxes for maximum protection.
✅ Custom-cut foam inserts to prevent movement.
✅ Bubble wrap cushioning for shock absorption.
3. Delivery Estimates
| Destination | Delivery Time (After Processing) |
|---|---|
| Netherlands | 1-2 business days |
| Belgium/Germany | 2-3 business days |
| Rest of EU | 3-5 business days |
| USA/Canada | 6-10 business days |
| Other Countries | 8-14 business days |
Note:
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Delays may occur due to customs (non-EU orders).
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Tracking details provided upon shipment.
Returns Policy
1. Returns Eligibility
Due to the delicate and unique nature of antique clocks:
✔ Accepted Returns:
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Damage during transit (email photos within 48 hours).
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Major discrepancy from the listing (e.g., incorrect era or parts).
✖ Not Accepted: -
Change of mind.
2. Return Process
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Contact Us: Email lixusvintage@outlook.com or on our contact page within 14 days of delivery with:
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Order number + clear photos of the issue.
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Authorization: We’ll approve returns for eligible cases.
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Repackaging: Use the original packaging materials. Improperly packed returns will be rejected.
3. Refunds
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Damaged Items: Full refund or replacement (your choice).
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Approved Returns: Refund processed within 5 business days of receipt.
FAQ
Q: What if my clock arrives damaged?
A: Email photos immediately! We’ll arrange a refund or replacement.
Q: Can I cancel or modify my order?
A: Contact us within 24 hours of ordering. Once packed, changes cannot be made.
Q: Do you offer insurance?
A: Yes, all shipments are fully insured against damage/loss.