In our case we use Bigcommerce to power our website. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. So when you visit our websites automatically we collect information like: IP address, type of device used and where you are coming from. Also we collect information about the search terms used on our website. Moreover, we collect information about how our visitors navigate on our website, so which web pages and products they view.
When our visitors want to contact us, they can use our ‘contact form’. We ask for their email address. They have to provide explicit consent that we storage the personal details they have provided us. The personal details will never be transferred to third parties, except for Bigcommerce which powers our website or shipping carriers which we use to fulfil the order. Also, when the personal details are not needed anymore to communicate with a visitor/customer, we will delete/remove the personal details. Personal details are stored, however one can always ask us to delete/remove its personal details.
In case that you make an order or in case that you have tried to make an order (partial order), we collect personal details in order to process the order successfully. We collect the following information: email address, first name, last name, phone number, address, city, country, state/province, zip/postcode and payment information (like credit/debit card numbers). These personal details are used to process your order or to communicate with you. The personal details will never be transferred to third parties, except for Bigcommerce which powers our website or shipping carriers which we use to fulfil the order. Personal details are stored, however one can always ask us to delete/remove its personal details. As to shipping. In order to fulfil your order we have to use your personal details. These personal details are used when we fill out the documents of the shipping carrier needed to ship your purchase. One can always ask which shipping carrier we use to ship your purchase and which possess your personal details.
In case of any breach of your personal details, we will contact you immediately. This having said our website is powered by Bigcommerce. As they store and process your personal details, when you make an order or contact us through the contact us page, they protect your personal details. They are PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information). Also, we will not share your personal details with third parties (except for shipping parties).
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information (PayPal and Stripe).
How long do we keep your data?
We keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations, for example tax reasons.
Access to your personal information
According to the GDPR, in case you live in the European Union, you have the right, to ask for your personal information we have collected/stored. you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.